We offer Maintenance services in Storages with global support in 168 countries. Supply of original parts and SLA with response time 24/7 - 365 days.
Update of spare parts. Controllers, HDD, Memories, Processors, Supplies, Tape Drives, Motherboards.
Firmware updates, Drives, BIOS, software installation, operating systems and server virtualization.
Accompaniment necessary after the opening of the call, supply of parts with logistic centers distributed throughout the world. Technicians available 8 hours a day in 168 countries, performing corrective and preventive maintenance in Storages.
24-hour real-time ticket updates with trilingual call center.
• Full end-to-end storage life cycle query and management.
• Break-fix solutions for servers, storage and other IT hardware.
• Flexible support for needs and contingencies.
• Proactive and reactive monitoring of storages and servers.
• Incident management, Problem management, Change management.
• Supplier management, including acquisition and installation of storage and server hardware.